Patient Concierge & Front Desk Specialist

Boston Medical Center; Boston (MA); Presencial; USD 25.000 - 30.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Total compensation and benefits

Descripción de la vacante

Boston Medical Center is seeking a Guest Support Services Representative to operate the hospital's information desks, telephone paging, and front desk duties. This part‑time role (7:00 am–3:30 pm; Saturdays, Sundays, and rotating holidays) involves greeting patients, answering calls, issuing passes, and guiding visitors with professionalism.

You will rotate desk assignments, handle urgent calls, and support HIPAA privacy while using EPIC and paging systems.

Formación

• Minimum 1–2 years of experience or an equivalent combination of education or experience.
• Experience with telecommunications equipment, online databases and paging systems is preferred.

Responsabilidades

• Answer telephones and greet patients and visitors professionally.
• Transfer calls to appropriate persons or departments.
• Issue visitor passes and provide room information.
• Escort visitors to emergency areas as needed and manage ED passes.
• Coordinate with inpatient floors for passes during non-visiting hours.
• Maintain patient confidentiality per HIPAA.

Conocimientos

Customer service

Telephone etiquette

Communication

Data entry

Multitasking

Educación

High School diploma preferred

Herramientas

EPIC

Paging systems

Descripción del empleo

Boston Medical Center is seeking a Guest Support Services Representative to operate the hospital's information desks, telephone paging, and front desk duties. This part‑time role (7:00 am–3:30 pm; Saturdays, Sundays, and rotating holidays) involves greeting patients, answering calls, issuing passes, and guiding visitors with professionalism.

You will rotate desk assignments, handle urgent calls, and support HIPAA privacy while using EPIC and paging systems.