Front Desk Concierge & Guest Services Specialist

RR Donnelley & Sons; Houston (TX); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Dental coverage

Vision coverage

401(k) match

Life insurance

Job summary

RR Donnelley & Sons seeks a receptionist/administrative assistant to greet visitors, answer calls, and support staff and clients. You will ensure timely handling of tasks, coordinate with managers on deadlines, and maintain professionalism in a fast-paced environment.

The role requires strong communication, attention to detail, and the ability to multi-task while upholding company policies and standards. A high school diploma and prior experience are preferred.

Qualifications

• High school diploma or equivalent.
• Minimum two-year receptionist/administrative experience.
• Exceptional customer service skills to effectively communicate with callers, visitors, client and coworkers.
• Ability and willingness to learn in-depth knowledge of the company to handle calls and greet visitors.
• Ability to work in a fast-paced team environment.
• Attention to detail with emphasis on accuracy.
• Intermediate skills in Word and Excel.
• Ability to prioritize work and manage multiple deadlines.
• Excellent verbal and written communication.
• Self-motivated with positive can-do attitude.

Responsibilities

• Answer incoming calls and transfer to appropriate individuals.
• Greet clients and visitors to the office with warmth and professionalism.
• Provide high level services to staff, clients and guests.
• Communicate with manager and client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Interact with clients in person, over the phone or electronically.
• Adhere to RR Donnelley policies and client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Verbal communication

Written communication

Teamwork

Multi-tasking

Attention to detail

Word

Excel

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Job description

RR Donnelley & Sons seeks a receptionist/administrative assistant to greet visitors, answer calls, and support staff and clients. You will ensure timely handling of tasks, coordinate with managers on deadlines, and maintain professionalism in a fast-paced environment.

The role requires strong communication, attention to detail, and the ability to multi-task while upholding company policies and standards. A high school diploma and prior experience are preferred.