Senior Front Desk & Client Experience Lead

RR Donnelley; New York (NY); On-site; USD 77,366,000 - 85,962,000; Full time

Benefits offered by this job

Medical

Dental

Vision coverage

Paid time off

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Employer Discounts

Job summary

RR Donnelley is seeking a Receptionist/Administrative Assistant to manage front-desk operations in a fast-paced corporate environment in New York. You will answer calls, greet visitors, coordinate with employees, and support office services with a professional touch.

The role requires strong customer service, excellent communication skills, and proficiency with MS Office. On-site position with standard business hours and potential for cross-team support.

Qualifications

• Proven customer service skills are required
• Excellent verbal and written communication skills
• Ability to learn client business and greet visitors efficiently
• MS Office proficiency (Word, Excel, Outlook)
• Experience in front-of-house or switchboard roles preferred
• Ability to meet deadlines and work in a fast-paced team environment

Responsibilities

• Perform work in reception according to established procedures
• Answer and transfer incoming calls on a multi-line system in a professional manner
• Welcome clients and visitors with warmth and professionalism
• Notify employees of visitor arrival and provide directions
• Guide clients with appropriate instructions and hospitality
• Provide high level front-of-house services to clients and visitors
• Use logs or tracking software for assigned work
• Meet contracted deadlines for tasks and deliveries
• Communicate with peers, supervisor, or client on issues

Skills

Customer service

Verbal communication

Written communication

MS Office

Education

High school diploma or equivalent

Tools

MS Office Suite

Job description

RR Donnelley is seeking a Receptionist/Administrative Assistant to manage front-desk operations in a fast-paced corporate environment in New York. You will answer calls, greet visitors, coordinate with employees, and support office services with a professional touch.

The role requires strong customer service, excellent communication skills, and proficiency with MS Office. On-site position with standard business hours and potential for cross-team support.