Flexible-Hours Front Desk Concierge | Guest Services

American Cancer Society, Inc.; Omaha (NE); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Medical benefits

Dental benefits

Retirement benefits

Wellness program

Professional development

Job summary

American Cancer Society, Inc. is seeking a Concierge to serve as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe environment at our Omaha location.

The role supports guest inquiries, coordinates transportation and EMPOWER program services, and requires flexibility with hours, including occasional evenings and weekends. A high school diploma and customer service experience are preferred.

Qualifications

• High School Diploma or Equivalent; Additional education in hospitality or customer service is a plus.
• Previous hospitality, guest services, or related field experience preferred.
• Minimum 1 year of Customer Service Experience.

Responsibilities

• Greet guests and manage check-in/check-out procedures.
• Provide information about lodge amenities and community resources.
• Coordinate transportation and EMPOWER Program services and schedules.
• Respond to guest requests, concerns, and emergencies.
• Maintain organized front desk area and accurate guest records.
• Monitor lobby security and implement safety protocols.

Skills

Customer service

Interpersonal skills

Multitasking

Microsoft Office

Education

High School Diploma or Equivalent

Tools

Multi-line phone system

MS Office

Job description

American Cancer Society, Inc. is seeking a Concierge to serve as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe environment at our Omaha location.

The role supports guest inquiries, coordinates transportation and EMPOWER program services, and requires flexibility with hours, including occasional evenings and weekends. A high school diploma and customer service experience are preferred.