Front Desk Concierge – Guest Services & Reservations

Omni Hotels & Resorts; New Haven (CT); On-site; USD 21,000 - 30,000; Full time

Job summary

Omni Hotels & Resorts in New Haven, CT seeks a front desk associate to uphold check-in, check-out, and reservations procedures. You will engage with guests, operate standard front desk equipment, and collaborate with hotel departments to ensure smooth service.

Role includes assisting during peak times with guest scenarios and PBX tasks, and taking on duties as required by management to maintain daily operations.

Qualifications

• Thorough knowledge of check-in procedures.
• Thorough knowledge of check-out procedures.
• Thorough knowledge of reservations procedures.
• Familiar with guest scenarios.
• Familiar with front desk equipment.
• Understanding of hotel facilities.
• Understand inter-relationship between departments.

Responsibilities

• Assist Guest Services during peak times.
• Assist with PBX incoming calls.
• Accept other duties as required by management.
• Coordinate with Front Office Manager to complete daily shift checklist.

Tools

Computer and printer

Telephone

Pen or pencil

Photocopying machine

Facsimile machine

Job description

Omni Hotels & Resorts in New Haven, CT seeks a front desk associate to uphold check-in, check-out, and reservations procedures. You will engage with guests, operate standard front desk equipment, and collaborate with hotel departments to ensure smooth service.

Role includes assisting during peak times with guest scenarios and PBX tasks, and taking on duties as required by management to maintain daily operations.