Front Desk Concierge - Guest Experience Specialist

Guru Hospitality; Eugene (OR); On-site; USD 28,000 - 40,000; Full time

Job summary

Guru Hospitality in Eugene, OR seeks a Front Desk Clerk to support Guest Service Agents by handling check-in/check-out and delivering friendly, efficient service to guests.

You will provide directions, local recommendations, and maintain knowledge of hotel services and events while collaborating with front office and other departments to ensure a smooth guest experience. Training provided, with opportunities to grow in a hospitality-focused environment.

Qualifications

• Excellent guest service and communication abilities.
• Strong customer focus with a friendly disposition.
• Flexible, dependable, and able to adapt to changing events.

Responsibilities

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries in a timely, friendly and efficient manner.
• Provide driving and/or walking directions to guests to local destinations.
• Maintain a high level of product knowledge of the hotel and local attractions.
• Collaborate with fellow team members and other departments to ensure positive working relationships.
• Provide or obtain accurate information for guests.

Skills

Guest service

Customer focus

Adaptability

Job description

Guru Hospitality in Eugene, OR seeks a Front Desk Clerk to support Guest Service Agents by handling check-in/check-out and delivering friendly, efficient service to guests.

You will provide directions, local recommendations, and maintain knowledge of hotel services and events while collaborating with front office and other departments to ensure a smooth guest experience. Training provided, with opportunities to grow in a hospitality-focused environment.