Front Desk Concierge - Guest Experience Pro

Huntington Hotel Group; Salt Lake City (UT); On-site; USD 17,000 - 24,000; Full time

Job summary

Huntington Hospitality in Cottonwood Heights, UT seeks a Guest Experience Specialist to warmly welcome guests, manage front desk tasks, and ensure smooth arrivals and departures. The role emphasizes accurate billing, guest satisfaction, and local recommendations.

You will use hotel systems, coordinate with teams, and promote current packages while maintaining a safe, clean front desk environment. A flexible schedule is required for evenings, weekends, and holidays.

Qualifications

• High School diploma or equivalent required.
• Customer service experience with a talent for making guests feel welcome.
• Front desk experience is a plus but not required.
• Ability to work flexible shifts, including nights, weekends, and holidays.

Responsibilities

• Greet guests warmly and professionally.
• Manage room assignments and key distribution.
• Provide information on hotel events and local attractions.
• Handle check-ins and check-outs accurately.
• Process payments and prepare guest invoices.
• Promote hotel amenities and packages to guests.
• Coordinate transportation and assist with special requests.

Skills

Customer service

Communication

Multitasking

Hospitality mindset

Flexibility

Professionalism

Attention to detail

Education

High School Diploma or Equivalent

Tools

Property Management System

Job description

Huntington Hospitality in Cottonwood Heights, UT seeks a Guest Experience Specialist to warmly welcome guests, manage front desk tasks, and ensure smooth arrivals and departures. The role emphasizes accurate billing, guest satisfaction, and local recommendations.

You will use hotel systems, coordinate with teams, and promote current packages while maintaining a safe, clean front desk environment. A flexible schedule is required for evenings, weekends, and holidays.