Front Desk Agent

Huntington Hotel Group; Salt Lake City (UT); On-site; USD 17,000 - 24,000; Full time

Job summary

Huntington Hospitality in Cottonwood Heights, UT seeks a Guest Experience Specialist to warmly welcome guests, manage front desk tasks, and ensure smooth arrivals and departures. The role emphasizes accurate billing, guest satisfaction, and local recommendations.

You will use hotel systems, coordinate with teams, and promote current packages while maintaining a safe, clean front desk environment. A flexible schedule is required for evenings, weekends, and holidays.

Qualifications

• High School diploma or equivalent required.
• Customer service experience with a talent for making guests feel welcome.
• Front desk experience is a plus but not required.
• Ability to work flexible shifts, including nights, weekends, and holidays.

Responsibilities

• Greet guests warmly and professionally.
• Manage room assignments and key distribution.
• Provide information on hotel events and local attractions.
• Handle check-ins and check-outs accurately.
• Process payments and prepare guest invoices.
• Promote hotel amenities and packages to guests.
• Coordinate transportation and assist with special requests.

Skills

Customer service

Communication

Multitasking

Hospitality mindset

Flexibility

Professionalism

Attention to detail

Education

High School Diploma or Equivalent

Tools

Property Management System

Job description

Join the Huntington Hospitality Team!

Your Career Starts Here — Let's Redefine Hospitality Together!

Cottonwood Heights, UT

$15.00 - $15.00 per hour

Join the Huntington Hospitality Team!

Your Career Starts Here — Let's Redefine Hospitality Together!

At Huntington, we're not just managing and developing world-class Marriott and Hilton branded hotels—we're shaping the future of hospitality. If you're passionate about guest experiences and eager to grow in a dynamic, fast-paced environment, your next adventure starts here.

Why Huntington?

• Career Growth: Learn from industry leaders and gain hands-on experience.
• Innovative Culture: Thrive in a team that values creativity, performance, and fresh ideas.
• Vibrant Team: Work alongside passionate professionals committed to excellence.

Position: Guest Experience Specialist

Reports To: Front Office Manager

What You'll Do

• Be the friendly face of our hotel, greeting guests with warmth and professionalism.
• Efficiently manage room assignments and key distribution.
• Stay informed about hotel events, ensuring smooth guest experiences.
• Handle check-ins and check-outs seamlessly, creating memorable first and last impressions.
• Process payments and prepare accurate guest invoices.
• Keep the front desk organized, clean, and safe.
• Serve as the go-to expert for hotel amenities and local hotspots.
• Recommend top dining, entertainment, and shopping options nearby.
• Manage guest communications, including mail and messages, with discretion.
• Coordinate transportation arrangements like a pro.
• Respond calmly and effectively during emergencies.
• Answer calls promptly with a friendly, professional demeanor.
• Assist guests with in-room features for maximum comfort.
• Log and follow up on guest feedback to ensure satisfaction.
• Communicate guest needs to the right departments quickly and clearly.
• Resolve billing issues with attention to detail and accuracy.
• Handle transactions securely and with integrity.
• Master property management systems and tech tools to streamline operations.
• Promote current rates, offers, and hotel packages with enthusiasm.
• Conduct engaging tours of guestrooms and meeting spaces for prospective guests.
• Jump in wherever needed with a positive, can-do attitude.

What We're Looking For

• High School diploma or equivalent required.
• Customer service experience with a talent for making people feel welcome.
• Previous hotel front desk experience is a plus but not required.

Key Skills For Success

• Strong communication skills: read, write, and speak clearly and confidently.
• Flexible schedule: available for varied shifts as business demands.
• Hospitality mindset: anticipate guest needs and deliver personalized service.
• Professionalism: maintain a polished appearance and demeanor.
• Attention to detail: actively listen and focus on guest interactions.

Skills & Expectations

• Strong communication skills (verbal and written)
• Professional appearance and courteous demeanor
• Strong attention to detail and accuracy with cash handling and billing
• Ability to multitask and stay calm in a busy environment
• Flexible schedule including nights, weekends, and holidays as needed

Physical Requirements

• Ability to stand, sit, or walk for extended periods
• Ability to move throughout the hotel to support guest needs
• Ability to move, lift, carry, push, pull, and place objects up to 25 lbs without assistance
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping

ADA:

The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

California & Federal (FLSA) Wage/Hour Notes

• This position is Non-Exempt and eligible for overtime in accordance with federal FLSA and California wage and hour requirements.
• Meal and rest periods are provided in accordance with California requirements.
• Scheduling, timekeeping, and all hours worked must be accurately recorded; no off-the-clock work.
• Paid sick leave and other required benefits are provided in accordance with California and any applicable local ordinances.

Employment Statements

Huntington Hospitality is an Equal Opportunity Employer.

• Employment is at-will (unless otherwise required by law or written agreement).
• This job description is not a contract and may be modified based on business needs.

Position Information

Position: Front Desk Agent

Status: Full Time

Pay Range: $15.00 - $15.00/hr

Shift: Second (Afternoon)

Req #: 11152818

Date Posted: October 12, 2026

Location: 7365 Canyon Center Parkway, Cottonwood Heights, US, UT, 84121

Job Category: Hourly