Front Desk Concierge — Guest Experience

INTOWN SUITES; Westminster (MD); On-site; USD 48,492,000 - 66,125,000; Full time

Benefits offered by this job

Training programs

Insurance (FT)

401k match

PTO

Weekly payroll

Job summary

INTOWN SUITES in Westminster, CO is seeking a Guest Services Representative to assist guests efficiently and courteously at the front desk. You will handle check-ins/outs, reservations, and guest inquiries, reporting to the Regional Operations Manager in the absence of the General Manager.

The role requires strong computer skills, solid customer service, and the ability to work long hours, with full-time benefits including health insurance, 401(k), paid time off, and weekly payroll.

Qualifications

• Must have a valid driver\'s license and automobile
• Ability to read, understand, and interpret information found in reports and internal hotel information
• Read, speak, write, and understand English to interact with guests and staff
• Sufficient mathematical skills to calculate room revenue, occupancy, and cash handling
• General computer proficiency
• Knowledge of Front Office operations, guest relations, and service standards
• Ability to perform a variety of front office positions as needed
• Ability to communicate concisely and work long hours as business requires
• Ability to manage multiple tasks in stressful situations and maintain time management

Responsibilities

• Take reservations correctly and courteously
• Check guests in and out in a timely and professional manner
• Be proficient with computer systems
• Be available to address guest issues professionally
• Notify GM or manager of any safety or cash concerns
• Provide guidance to staff as needed
• Ensure safety and security standards are met
• Report to Regional Operations Manager in GM’s absence
• Handle cash deposits in GM’s absence
• Identify and follow up on life/safety issues
• Report safety or security violations promptly
• Keep desk and office areas clean and neat
• Ensure the property is clean and free of trash and debris

Skills

Driver's license

Front desk knowledge

English proficiency

Computer skills

Customer service

Job description

INTOWN SUITES in Westminster, CO is seeking a Guest Services Representative to assist guests efficiently and courteously at the front desk. You will handle check-ins/outs, reservations, and guest inquiries, reporting to the Regional Operations Manager in the absence of the General Manager.

The role requires strong computer skills, solid customer service, and the ability to work long hours, with full-time benefits including health insurance, 401(k), paid time off, and weekly payroll.