Front Desk Concierge: Guest Experience Pro

ValorHospitality; Brookhaven (MS); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k with match

PTO after 90 days

Tuition reimbursement

Hotel discounts

Awards and recognition programs

Food and beverage discounts

Job summary

ValorHospitality in Brookhaven, Mississippi is seeking a friendly Front Desk Associate to greet guests, check in/out, and provide local recommendations.

You will handle reservations, answer inquiries, and coordinate with housekeeping to ensure a smooth stay, while maintaining accurate folio records and processing payments.

The role emphasizes a positive, guest-centric demeanor, cash handling, and computer skills to support daily operations at the hotel.

Qualifications

• High school diploma or equivalent.
• 3–12 months of experience in a guest-relations role or similar.
• Excellent computer and cash-handling skills.
• Ability to stand for extended periods and provide a friendly, guest-focused service.

Responsibilities

• Handle guest registration, room assignments, quotes, and payments.
• Pre-register, block reservations, and manage same-day and future bookings.
• Balance cash and charges; ensure folio accuracy.
• Assist guests with inquiries, directions, and local attractions.
• Coordinate with Housekeeping to ensure room readiness and cleanliness.
• Answer phones and upsell room amenities and services.

Skills

Cash handling

Customer service

Communication skills

Computer skills

Education

High school diploma or equivalent

Tools

Property Management System

Job description

ValorHospitality in Brookhaven, Mississippi is seeking a friendly Front Desk Associate to greet guests, check in/out, and provide local recommendations.

You will handle reservations, answer inquiries, and coordinate with housekeeping to ensure a smooth stay, while maintaining accurate folio records and processing payments.

The role emphasizes a positive, guest-centric demeanor, cash handling, and computer skills to support daily operations at the hotel.