Hotel Front Desk & Guest Services Concierge

Churchill Downs; Vicksburg (MS); Sur place; USD 26 000 - 32 000; Plein temps

Résumé du poste

Churchill Downs Incorporated in Vicksburg, MS is seeking a front desk associate to register and check in hotel guests, issue keys, and handle guest communications. You will use the CMP system to assist guests at check-in and check-out, and balance cash accounts.

Candidates should have a high school diploma with money handling or guest service experience; strong math and communication skills are essential. This role requires attention to detail and a friendly, professional demeanor to ensure a

Qualifications

• High school diploma or equivalent. Experience in money handling, customer service or prior front desk experience preferred.
• Excellent math and communication skills
• Ability to read, analyze, and interpret common documentation
• Ability to respond to common inquiries or complaints from employees, regulatory agencies or members of the staff
• Ability to write and present information to management in a reasonable manner

Responsabilités

• Greeting, registering, and assigning rooms to hotel guests
• Verifying guest identification and establishing how the guest will pay for their accommodations
• Issuing room keys and relay instructions to bellhops
• Keeping records of room availability and guests’ accounts on computer
• Computing bills and collecting payments in Visual One
• Making and confirming reservations
• Answering PBX calls and routing calls to proper extensions
• Answering inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, casino, or entertainment complex
• Advising housekeeping staff when rooms have been vacated and are ready for cleaning
• Contacting housekeeping or maintenance staff when guests report problems
• Performing simple bookkeeping activities, such as balancing cash accounts
• Recording guest comments or complaints, referring guest to supervisor if needed
• Assisting guest as needed with purchases at the Gift Shop
• Keeping Gift Shop stocked with merchandise as needed
• Performing other duties as assigned

Connaissances

Reading skills

Customer service

Math skills

Communication

Problem solving

Formation

High school diploma or equivalent

Description du poste

Churchill Downs Incorporated in Vicksburg, MS is seeking a front desk associate to register and check in hotel guests, issue keys, and handle guest communications. You will use the CMP system to assist guests at check-in and check-out, and balance cash accounts.

Candidates should have a high school diploma with money handling or guest service experience; strong math and communication skills are essential. This role requires attention to detail and a friendly, professional demeanor to ensure a