Front Desk Concierge: Guest Experience Pro

Disneyland Resort; Anaheim (CA); On-site; USD 34,000 - 48,000; Full time

Job summary

Disneyland Resort in Anaheim, CA is seeking a Guest Services Assistant to welcome Guests checking in and out of hotel rooms and to enrich their stay with information about resort services and local areas.

You will handle front desk transactions, assist Guests with check-in/check-out, respond to inquiries, and use devices including iPads and desktops. The role requires cash handling, strong communication, and the ability to remain calm in busy conditions.

Qualifications

• Positive attitude in all tasks.
• Experience handling cash and using multiple computer applications.
• Ability to multi-task in a fast-paced or stressful environment.
• Strong communication skills.
• Motivated to perform repetitive tasks with quality.
• Passion for serving others with problem-solving abilities.
• Open to accommodating special requests.

Responsibilities

• Proactively engage guests, answer questions, provide directions and schedules for Disneyland Resort and hotels.
• Deliver outstanding guest service at front-line locations including phone and face-to-face interactions.
• Assist guests during check-in and check-out.
• Resolve guest issues with discretion and confidentiality in collaboration with cast members.
• Operate multiple devices (iPad, iPhone, radios, desktops) throughout shift.
• Handle cash with a high level of integrity.
• Remain calm in stressful situations and be familiar with emergency procedures.
• Process all transactions at the Front Desk including various payment forms.

Skills

Positive attitude

Cash handling

Computer proficiency

Multi-tasking

Communication skills

Attention to quality

Problem solving

Customer service mindset

Job description

Disneyland Resort in Anaheim, CA is seeking a Guest Services Assistant to welcome Guests checking in and out of hotel rooms and to enrich their stay with information about resort services and local areas.

You will handle front desk transactions, assist Guests with check-in/check-out, respond to inquiries, and use devices including iPads and desktops. The role requires cash handling, strong communication, and the ability to remain calm in busy conditions.