Hotel Guest Services Assistant - Part Time

Disneyland Resort; Anaheim (CA); On-site; USD 34,000 - 48,000; Full time

Job summary

Disneyland Resort in Anaheim, CA is seeking a Guest Services Assistant to welcome Guests checking in and out of hotel rooms and to enrich their stay with information about resort services and local areas.

You will handle front desk transactions, assist Guests with check-in/check-out, respond to inquiries, and use devices including iPads and desktops. The role requires cash handling, strong communication, and the ability to remain calm in busy conditions.

Qualifications

• Positive attitude in all tasks.
• Experience handling cash and using multiple computer applications.
• Ability to multi-task in a fast-paced or stressful environment.
• Strong communication skills.
• Motivated to perform repetitive tasks with quality.
• Passion for serving others with problem-solving abilities.
• Open to accommodating special requests.

Responsibilities

• Proactively engage guests, answer questions, provide directions and schedules for Disneyland Resort and hotels.
• Deliver outstanding guest service at front-line locations including phone and face-to-face interactions.
• Assist guests during check-in and check-out.
• Resolve guest issues with discretion and confidentiality in collaboration with cast members.
• Operate multiple devices (iPad, iPhone, radios, desktops) throughout shift.
• Handle cash with a high level of integrity.
• Remain calm in stressful situations and be familiar with emergency procedures.
• Process all transactions at the Front Desk including various payment forms.

Skills

Positive attitude

Cash handling

Computer proficiency

Multi-tasking

Communication skills

Attention to quality

Problem solving

Customer service mindset

Job description

Want to help Guests check in to the Magic of Disney? Apply to be a Guest Services Assistant where you will welcome and assist Guests checking in and out of hotel rooms! Creatively enhance their stay by providing information regarding Disneyland® Resort services & activities as well as for the surrounding Southern California areas as needed.

Responsibilities

• Proactively engage and anticipate Guest needs, answer questions, provide directions and event schedules, and additional information regarding the Disneyland® Resort and Hotels as needed
• Meet the needs of Guests by providing outstanding Guest service at various locations including phone and face-to-face interaction
• Assist Guests during check-in and check-out
• Provide guest service when problems arise and help find solutions with Guests and Cast Members while maintaining discretion and Guest confidentiality
• Ability to use multiple devices throughout the day including iPads, iPhones, handheld radios, and desktop computers
• Must feel comfortable handling large amounts of money and possess a high level of integrity
• Must stay calm in highly stressful situations and stay knowledgeable of emergency procedures
• Stationed at Front Desk to check-in Guests and process all transactions regarding forms of payment (cash, credit cards, foreign currency, vouchers, etc)

Basic Qualifications

• Ability to remain positive regardless of current task
• Previous cash handling experience as well as proven computer proficiency while navigating through multiple computer applications
• Ability to multi-task in a fast-paced and sometimes stressful working environment
• Strong communication skills
• Motivated to complete repetitious tasks while maintaining quality
• Passion for serving others and proven problem-solving skills
• Receptive to special requests

Preferred Qualifications

• Previous work experience in a Hotel/Front Desk environment
• Proficiency in OPERA hotel property management system
• Previous Leadership experience
• Bilingual preferred
• Full availability seven (7) days a week including days, nights, weekends, and holidays is preferred

Additional Information

SCHEDULE AVAILABILITY

Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. You may be scheduled a graveyard shift. Please note that the principles of seniority are used to schedule all roles.

The pay rate for this role in California is $29.75 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.