Luxury Guest Services Concierge

Highgate; Miami (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Highgate is looking for a Guest Services Agent in Miami to deliver a warm and efficient welcome at E11EVEN Hotel & Residences. Responsibilities include assisting guests with check-in, providing information about hotel services, and ensuring a high level of guest satisfaction.

The ideal candidate should have a high school diploma, experience in hospitality, and strong communication skills. This role offers the opportunity to promote hotel programs and contribute to an outstanding guest experience.

Qualifications

• Previous experience in a hotel, hospitality, or customer service environment is preferred.
• The role requires flexibility to work varying schedules.
• A warm, friendly, and professional demeanor must be maintained.

Responsibilities

• Welcomes every guest at the Front Desk with professionalism.
• Provides timely information regarding hotel amenities.
• Processes guest check‑ins and checkouts accurately.

Skills

Strong computer skills

Effective verbal communication

Organizational skills

Proactive initiative

Education

High school diploma or equivalent

College coursework in a related field preferred

Job description

Highgate is looking for a Guest Services Agent in Miami to deliver a warm and efficient welcome at E11EVEN Hotel & Residences. Responsibilities include assisting guests with check-in, providing information about hotel services, and ensuring a high level of guest satisfaction.

The ideal candidate should have a high school diploma, experience in hospitality, and strong communication skills. This role offers the opportunity to promote hotel programs and contribute to an outstanding guest experience.