Front Desk Agent

Remington-Hospitality-; Orlando (FL); On-site; USD 30,000 - 38,000; Full time

Job summary

TownePlace Suites Orlando is seeking a friendly Front Desk Associate to welcome guests, check them in and out promptly, and assist with pre-registration. You will post charges accurately and manage guest payments while maintaining knowledge of rates and discounts.

Join our team to handle reservations, work collaboratively with colleagues, and ensure a smooth, enjoyable stay for every guest at our full-service property.

Qualifications

• Experience greeting guests and handling check-in/out.
• Knowledge of hotel rates and cancellation procedures.
• Ability to use front office systems and process payments.
• Willingness to work nights, weekends and holidays.

Responsibilities

• Greet and check guests in/out, assist pre-registration and blocking reservations.
• Post charges accurately and efficiently.
• Maintain working knowledge of front office systems and daily transactions.
• Manage cash handling and guest payments.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and cancellation procedures.
• Take same-day reservations and follow relocation procedures when needed.

Skills

Guest service

Cash handling

Team player

Job description

Whether its a trip for families, couples, single travelers or friends, guests will enjoy a convenient location near Orlandos best attractions. Located beside the entrance of SeaWorld Orlando, our 188-room TownePlace Suites is ideal for everyone. Relax in tranquil suites featuring full kitchens with stainless steel appliances. Log into Netflix, Hulu, YouTube or Pandora right from our guestroom smart TVs. Fuel up for a day at SeaWorld Orlando, Walt Disney World and Universal Orlando Resort with free breakfast. Relax or cool off in our refreshing resort-style mineral pool. Located near the Orange County Convention Center, our I-Drive hotel boasts flexible meeting space that can accommodate up to 100 people. Sit back, relax and stay a while.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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