Guest Experience Front Desk Specialist

OTO Development; Orlando (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

OTO Development, an industry-leading hotel development and management company, is seeking a Front Desk Associate in Orlando to greet guests, manage check-in/check-out, and ensure a smooth stay from arrival to departure. You will operate the hotel's reservation system and handle payments securely, while anticipating guest needs and delivering an exceptional experience.

Strong communication and teamwork are essential to fit into our hospitable, guest-focused environment.

Qualifications

• You love working with people and will go above and beyond for each guest’s needs.
• You work well with others and enjoy being part of a team.
• You have excellent oral, written, and interpersonal communication skills.
• You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests.

Responsibilities

• Assist guests with check-in/check-out and throughout their stay.
• Operate the hotel's electronic reservation system and other computer programs to ensure a seamless workflow.
• Handle all financial matters – including credit card and cash transactions – securely and accurately.
• Anticipate guests’ needs and maximize the guest experience.
• Collaborate with team members to provide a hospitable, customer-focused environment.

Skills

People skills

Team player

Communication

Problem solving

Job description

OTO Development, an industry-leading hotel development and management company, is seeking a Front Desk Associate in Orlando to greet guests, manage check-in/check-out, and ensure a smooth stay from arrival to departure. You will operate the hotel's reservation system and handle payments securely, while anticipating guest needs and delivering an exceptional experience.

Strong communication and teamwork are essential to fit into our hospitable, guest-focused environment.