Front Desk Agent

Pier House; Orlando, Northern (FL, KY); Hybrid; USD 19,000 - 25,000; Full time

Job summary

TownePlace Suites Orlando is seeking a friendly Front Desk/Guest Services associate to welcome guests and manage check-in and check-out with efficiency. You will assist with pre-registration, block reservations when needed, and handle daily transactions while maintaining accuracy and courtesy.

The role requires knowledge of front office systems, strong cash handling, and the ability to work with teams to deliver great guest experiences. Nights, weekends, and holidays may be required.

Qualifications

• Experience greeting guests and handling check-in/out.
• Ability to post charges accurately and promptly.
• Proficiency with front office systems and daily transactions.
• Strong cash handling skills and payment processing.
• Familiarity with reservation blocks, cancellations, and relocation procedures.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Post charges accurately and promptly.
• Maintain working knowledge of Front Office systems and daily transactions.
• Manage cash handling, including receiving payments and making correct change.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and how to handle each.

Skills

Work ethic

Team player

Communication

Flexibility

Attention to detail

Cash handling

Tools

Front Office system

Reservation system

Job description

Whether its a trip for families, couples, single travelers or friends, guests will enjoy a convenient location near Orlandos best attractions. Located beside the entrance of SeaWorld Orlando, our 188-room TownePlace Suites is ideal for everyone. Relax in tranquil suites featuring full kitchens with stainless steel appliances. Log into Netflix, Hulu, YouTube or Pandora right from our guestroom smart TVs. Fuel up for a day at SeaWorld Orlando, Walt Disney World and Universal Orlando Resort with free breakfast. Relax or cool off in our refreshing resort-style mineral pool. Located near the Orange County Convention Center, our I-Drive hotel boasts flexible meeting space that can accommodate up to 100 people. Sit back, relax and stay a while.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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