Front Office Manager - Guest Experience & Staff Leadership

RadNet, Inc.; Orlando, Northern (FL, KY); Hybrid; USD 30,000 - 42,000; Full time

Job summary

RadNet, Inc. is seeking a Front Desk Associate at a TownePlace Suites in Orlando, located near SeaWorld Orlando. You will greet guests, check them in and out, and respond to requests to ensure a positive stay.

Responsibilities include coordinating front desk staffing, training and scheduling, resolving guest concerns, and proficient use of the MICROS system for daily transactions. A courteous, service-driven attitude is essential for success in this role.

Qualifications

• Greet and assist guests with check-in and check-out while maintaining guest relations.
• Coordinate staffing levels for front desk agents, supervisors, and guest services staff.
• Resolve guest complaints promptly, ensuring satisfaction and smooth resolution of issues.
• Operate MICROS system for daily front desk transactions and reporting.

Responsibilities

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Resolve guest complaints, ensuring guest satisfaction in each interaction and investigating issues as needed.
• Accurately manage and operate the MICROS system at the front office, including daily transactions.

Skills

Guest relations

Communication skills

Staffing coordination

Problem solving

Tools

MICROS system

Job description

RadNet, Inc. is seeking a Front Desk Associate at a TownePlace Suites in Orlando, located near SeaWorld Orlando. You will greet guests, check them in and out, and respond to requests to ensure a positive stay.

Responsibilities include coordinating front desk staffing, training and scheduling, resolving guest concerns, and proficient use of the MICROS system for daily transactions. A courteous, service-driven attitude is essential for success in this role.