Guest Experience Specialist

TOWNEPLACE SUITES - ALTAMONTE SPRINGS; Florida; On-site; USD 17,000 - 25,000; Full time

Job summary

TownePlace Suites Altamonte Springs seeks a friendly Front Desk Associate to deliver courteous guest service, manage check-ins/outs, and support revenue initiatives. You will be the first point of contact for guests, handling requests, reservations, and local information with a professional demeanor.

The ideal candidate will have English proficiency, basic PMS knowledge, and the ability to multitask in a fast-paced hotel environment.

Qualifications

• This role requires knowledge of property management systems and front desk operations.
• Strong written and verbal English communication skills are essential.
• Ability to solve problems and resolve conflicts professionally.

Responsibilities

• Greet and register guests, assign rooms, and manage guest privacy.
• Promote hotel services and amenities to guests to boost guest satisfaction.
• Handle guest requests, reservations, and check-out procedures.
• Maintain communication with management and other departments for smooth operations.
• Keep PMS and front desk records accurate and up-to-date.

Skills

PMS proficiency

English proficiency

Problem solving

Education

High school diploma or equivalent

Tools

Property Management System (PMS)

Job description

TownePlace Suites Altamonte Springs seeks a friendly Front Desk Associate to deliver courteous guest service, manage check-ins/outs, and support revenue initiatives. You will be the first point of contact for guests, handling requests, reservations, and local information with a professional demeanor.

The ideal candidate will have English proficiency, basic PMS knowledge, and the ability to multitask in a fast-paced hotel environment.