Hotel Front Desk Associate — Guest Experience Champion

TownePlace Suites Cincinnati Downtown; Cincinnati (OH); On-site; USD 28,000 - 34,000; Full time

Job summary

TownePlace Suites Cincinnati Downtown is seeking a personable Hotel Front Desk Associate to deliver world-class front desk service, greeting and registering guests, responding to needs, and assisting with checkout, all while creating a memorable stay. We offer competitive compensation and a supportive team environment within Marriott International's reputation.

As a Front Desk Associate, you will greet guests, handle check-ins/outs, resolve questions, and coordinate with other departments to

Qualifications

• High school diploma or GED.
• Hospitality experience preferred but not required.
• Knowledge of accounting operations (AR/AP).
• Moderate computer data entry and basic math skills.
• Strong English language skills.

Responsibilities

• Greet guests, assist with check-ins and check-outs, and provide prompt, courteous service.
• Listen to guest requests, respond promptly, and provide information on local attractions.
• Provide welcome folders with room keys, certificates, coupons, and refreshment center keys as appropriate.
• Verify and imprint credit cards for authorization; handle cash and balance the house bank.
• Post charges to guest room and house accounts using the computer.
• Close guest accounts at checkout and ensure guest satisfaction.
• Address guest complaints and concerns promptly.
• Escort guests to rooms with assistance from guest service personnel.
• Provide safety deposit boxes and assist with opening deposits.
• Perform additional duties as assigned by the supervisor.

Skills

Strong English language skills

Education

High school diploma or GED

Job description

TownePlace Suites Cincinnati Downtown is seeking a personable Hotel Front Desk Associate to deliver world-class front desk service, greeting and registering guests, responding to needs, and assisting with checkout, all while creating a memorable stay. We offer competitive compensation and a supportive team environment within Marriott International's reputation.

As a Front Desk Associate, you will greet guests, handle check-ins/outs, resolve questions, and coordinate with other departments to