Front Desk & Guest Services Specialist

RR Donnelley; Charlotte (NC); On-site; USD 30,000 - 32,000; Full time

Job summary

RR Donnelley is seeking a friendly Receptionist for the Charlotte office to cover the reception desk, greet visitors, and provide clerical support. This role requires handling calls, coordinating with staff, and maintaining a professional front-desk presence.

Responsibilities include answering a multi-line phone, assisting visitors, ensuring deadlines are met, and upholding policies. Strong customer service and teamwork are essential for success in this fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Minimum two years as receptionist or administrative assistant in a corporate environment.
• Exceptional customer service and communication skills.
• Ability to learn company information to handle calls and greet visitors.
• Strong team play, professionalism, and accuracy.

Responsibilities

• Answer incoming calls on a multi-line phone system in a cordial, professional manner and transfer as needed.
• Greet clients and visitors, notifying employees of arrivals.
• Provide high level services to staff, clients and guests.
• Communicate with manager/client on job or deadline issues.
• Handle projects and confidential information; meet deadlines for work delivery.
• Troubleshoot basic equipment problems and prioritize workflow.
• Interact with clients in person, on the phone, or electronically.
• Adhere to company and client site policies and use resources cost-effectively.

Skills

Customer service

Teamwork

Attention to detail

Microsoft Word

Microsoft Excel

Multi-tasking

Education

High school diploma

Equivalent qualification

Tools

Phone system

Job description

RR Donnelley is seeking a friendly Receptionist for the Charlotte office to cover the reception desk, greet visitors, and provide clerical support. This role requires handling calls, coordinating with staff, and maintaining a professional front-desk presence.

Responsibilities include answering a multi-line phone, assisting visitors, ensuring deadlines are met, and upholding policies. Strong customer service and teamwork are essential for success in this fast-paced environment.