Front Desk Concierge for Senior Living

Covenant Living Communities and Services; Northbrook (IL); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

403(b) with 3% employer match

Paid Time Off and six paid holidays

Fitness center access

Job summary

Covenant Living Communities and Services in Northbrook, IL is seeking a Receptionist to greet residents, staff, and visitors in a professional manner. The role emphasizes courteous service and accurate information flow at the front desk.

The ideal candidate will handle phones, sign in visitors, coordinate transportation, assist with activities enrollment, and balance cash and mail duties while maintaining confidentiality and a calm demeanor in emergencies.

Qualifications

• High school education or equivalent.
• One year of secretarial training or clerical experience.
• Organized, detail oriented with excellent interpersonal and communication skills in English.
• Pleasant personality and telephone voice.
• Ability to remain calm in an emergency situation.
• Confidentiality when circulating information.
• Knowledge of computers including Microsoft Office Suite.
• Interest in and desire to work with older adults.

Responsibilities

• Answer telephone calls promptly in a polite, personal manner and transfer or take messages as needed.
• Monitor emergency system and direct staff to emergent situations; contact emergency personnel as appropriate.
• Greet visitors, sign in contractors, issue badges, and direct them to the proper person.
• Keep reception lobby clean and organized after each shift.
• Coordinate transportation requests and communicate timing to residents and staff.
• Assist residents with programs/activities and collect payments.
• Operate and demonstrate office equipment; report supply needs to Lead Receptionist.
• Sort and log mail, receive packages, and inform recipients.
• Process maintenance requests and document urgent issues in the system.
• Balance cash drawer and handle receipts/checks for desk transactions.
• Support other departments with clerical duties as assigned.

Skills

Interpersonal communication

Organization

English proficiency

Telephone etiquette

Confidentiality

Education

High school diploma or equivalent

Secretarial training or clerical experience

Tools

Microsoft Office Suite

Job description

Covenant Living Communities and Services in Northbrook, IL is seeking a Receptionist to greet residents, staff, and visitors in a professional manner. The role emphasizes courteous service and accurate information flow at the front desk.

The ideal candidate will handle phones, sign in visitors, coordinate transportation, assist with activities enrollment, and balance cash and mail duties while maintaining confidentiality and a calm demeanor in emergencies.