Front Desk & Resident Services Specialist

Covenant Retirement Communities & Covenant Care; Carol Stream (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid Time Off (PTO) & six paid yholyds

403(b) with a 3% employer match

Fitness center use at most facilities

Life, AD&D and disability insurance

Tuition assistance and scholarships

Employee assistance program

Legal services, home/auto insurance, &

Discount purchasing program

Pet Insurance

Job summary

Covenant Living in Carol Stream, IL seeks a friendly Receptionist to greet residents, staff and visitors and manage front-desk duties. You will answer calls, transfer as needed, monitor emergencies, and assist with transportation coordination and program sign-ups.

Ideal candidates are organized, with good English communication, and able to maintain confidentiality while supporting a welcoming community for older adults.

Qualifications

• High school education or equivalent.
• One year of secretarial training or clerical experience.
• Highly organized, detail oriented with excellent interpersonal and communication skills both verbal and written in English.

Responsibilities

• Greet residents, staff and visitors in person or on the telephone in a professional manner.
• Answer all calls promptly and transfer or take messages as needed.
• Monitor emergency system and direct staff to emergent situations; call emergency personnel as appropriate.
• Provide information to visitors and ensure proper sign-in and badges.
• Keep reception area neat and organized after each shift.
• Coordinate transportation requests and communicate timing to residents and staff.
• Assist residents with program sign-ups and payments.
• Balance cash register/drawer and manage cash receipts.

Skills

Interpersonal communication

Verbal and written English

Telephone etiquette

Organizational skills

Calm under pressure

Education

High school education or equivalent

Secretarial training or clerical experience

Tools

Microsoft Office Suite

Job description

Covenant Living in Carol Stream, IL seeks a friendly Receptionist to greet residents, staff and visitors and manage front-desk duties. You will answer calls, transfer as needed, monitor emergencies, and assist with transportation coordination and program sign-ups.

Ideal candidates are organized, with good English communication, and able to maintain confidentiality while supporting a welcoming community for older adults.