Front Desk Receptionist

Creative Management Company; Houston (TX); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Creative Management Company in Houston, TX is seeking a Front Desk Receptionist to greet visitors, answer and route calls, and respond to inquiries with professional courtesy.

The role is full-time, on-site, requiring strong clerical, communication, and customer-service skills; fluent Spanish is a plus and a high school diploma is required. You will support boards, homeowners, and vendors and help maintain orderly office operations daily.

Qualifications

• Strong phone etiquette and receptionist duties including answering, directing and documenting calls and greeting visitors professionally.
• Solid clerical skills: data entry, filing, mail handling, and basic computer proficiency.
• Excellent communication skills, with clear verbal and written abilities and a professional interpersonal style.
• Strong customer service including empathy, patience, problem-solving, and calm handling of inquiries.
• Familiarity with property management or HOA environments is a plus.
• Fluency in Spanish is required.
• High school diploma or equivalent; additional training in office administration or customer service is a plus.

Responsabilités

• Greet guests and visitors in a professional manner; answer, direct, and route phone calls; respond to inquiries.
• Manage reception area, schedule appointments, handle mail, and maintain organized records and files.
• Assist with data entry, document preparation, and updating contact information.
• Collaborate with colleagues to ensure smooth office operations and deliver high-quality customer service to boards, homeowners, and vendors.

Connaissances

Phone etiquette

Reception duties

Clerical skills

Communication

Customer service

Time management

Formation

High school diploma

Office admin training

Description du poste

Company Description

Creative Management Company, founded in 1978, supports Houston’s condominium and single-family communities with comprehensive HOA management services. The company partners with volunteer boards to simplify complex community operations, offering structure, expertise, and ongoing support. As Houston has grown, Creative Management Company has expanded its services to meet the needs of an increasingly diverse set of neighborhoods. The team is built around empathetic, solutions-oriented professionals who collaborate closely with boards and homeowners. The culture emphasizes respect, accountability, and a shared commitment to the long‑term success of each community.

Role Description

The Front Desk Receptionist is a full-time, in person role role based in Houston, TX. This position serves as the first point of contact for callers and visitors, greeting guests, answering and routing phone calls, and responding to general inquiries in a professional and courteous manner. Day-to-day responsibilities include managing the reception area, scheduling appointments, handling incoming and outgoing mail, and maintaining organized records and files. The role also supports the team with basic clerical tasks such as data entry, document preparation, and updating contact information. The receptionist collaborates with colleagues to ensure smooth office operations and delivers consistent, high-quality customer service to boards, homeowners, and vendors.

A role with room to grow

Our previous receptionist was recently promoted into a new role within the company. We're looking for someone ready to start at the front desk and build a career in community association management, with training and opportunities to advance from within.

Qualifications

• Candidates should possess strong Phone Etiquette and Receptionist Duties skills, including answering, directing, and documenting calls and greeting visitors professionally.
• Candidates should possess solid Clerical Skills, such as data entry, filing, mail handling, and basic computer proficiency (email, word processing, and spreadsheets).
• Candidates should possess excellent Communication skills, with clear verbal and written abilities and a professional, courteous interpersonal style.
• Candidates should possess strong Customer Service skills, including empathy, patience, problem-solving, and the ability to handle inquiries and concerns calmly.
• Beneficial qualifications include prior experience in an office or reception role, familiarity with property management or HOA environments, reliable time management, and a high level of attention to detail.
• Candidate must be fluent in Spanish
• High school diploma or equivalent required; additional training or coursework in office administration or customer service is a plus.