Front Desk Supervisor

Renaissance Ross Bridge Golf Resort and Spa; Birmingham (AL); Sur place; USD 36 000 - 54 000; Temps partiel

Avantages offerts par ce poste

Hotel and resort discounts

Tuition reimbursement

Worldwide Marriott travel discounts

Résumé du poste

Renaissance Birmingham Ross Bridge is seeking a Front Desk Supervisor to lead daily front desk operations and inspire a team to deliver exceptional service from check-in to check-out.

You will oversee guest interactions, handle inquiries and special requests, and ensure accurate billing and smooth operations across reservations and communications.

Responsabilités

• Lead and mentor Front Desk associates, providing coaching to develop a skilled, motivated team that consistently delivers outstanding service.
• Greet guests warmly and professionally, ensuring a welcoming atmosphere and responding promptly to inquiries and special requests.
• Verify room blocks, pre-registration, and room assignments to ensure efficient allocation based on guest preferences and status.

Description du poste

As a Front Desk Supervisor at Renaissance Birmingham Ross Bridge, you will lead and inspire a team of associates to deliver exceptional service, ensuring every guest enjoys a seamless and memorable stay from check-in to check-out. Your leadership will be vital in overseeing daily front desk operations, addressing guest concerns, and maintaining high hospitality standards throughout the property.

Key Responsibilities

• Leadership & Training: Assist in training and mentoring Front Desk associates, providing coaching to develop a skilled, motivated team that consistently delivers outstanding service.
• Guest Experience: Greet guests warmly and professionally, ensuring a welcoming atmosphere. Respond to guest inquiries, concerns, and special requests promptly, demonstrating a commitment to guest satisfaction.
• Room Assignment & Inventory: Verify the accuracy of room blocks, pre-registration, and room assignments, ensuring rooms are allocated efficiently based on guest preferences, rates, or status (Marriott Reward Members, groups).
• Operations Management: Oversee day-to-day front desk operations, ensuring smooth check-ins/check-outs, accurate billing, and seamless financial transactions. Handle room changes, credit approvals, and adjustments to guest accounts with attention to detail.
• Reservations & Guest Communication: Manage same-day reservations, walk-ins, and future bookings while providing detailed information on hotel services, local attractions, and dining recommendations.
• Safety & Security: Maintain guest privacy and security by overseeing the proper handling of safety deposit boxes and ensuring confidentiality at all times.
• Reporting & Documentation: Complete daily Front Desk reports accurately, keeping management informed on guest interactions and operational status.
• Conflict Resolution: Address guest concerns in a timely, empathetic manner, resolving issues to ensure a positive experience and high levels of guest satisfaction.

As a Part Of The PCH Hotels & Resorts Portfolio, Ross Bridge Part-time Associates Enjoy a Wide Array Of Perks And Discounts, Including

• Hotel, F&B, golf, and retail discounts throughout the company properties
• Worldwide travel discounts through Marriott
• Tuition reimbursement to continue your education or professional development
• And much more!

Join the PCH Hotels & Resorts team, where we believe in providing "hospitality with heart & soul"