Front Desk Supervisor: Guest Experience & Revenue Driver

InterContinental 62s Group plc; Washington; On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

This hotel front desk role in the United States (Washington) focuses on timely, professional check-in/check-out in line with established scripting and standards. The hourly pay rate is $20.84, with a comprehensive benefits package including PTO and health insurance.

Responsibilities include supervising the front desk, training staff, monitoring performance, up-selling rooms, handling cash/credit transactions, answering phones, and guiding guests with local directions.

Qualifications

• High School diploma or equivalent; some college preferred.
• Experience in front office/guest relations with supervisory exposure.
• Fluent English; other languages are a plus.

Responsibilities

• Supervise front desk function and train staff on service expectations.
• Monitor performance and address issues; escalate to management as needed.
• Upsell rooms to maximize hotel revenue.
• Process cash and credit transactions per procedures.
• Handle check-ins/outs, reservations, and guest inquiries.
• Provide guests with local area information and directions.
• Assist with safety, security, and coordination with other departments.
• Contribute to teamwork and service quality through daily communication.

Skills

Customer service

Communication skills

Team leadership

Problem solving

English fluency

Education

High School Diploma or equivalent

Some college preferred

Supervisory training

Tools

Property management system

Cash handling systems

Job description

This hotel front desk role in the United States (Washington) focuses on timely, professional check-in/check-out in line with established scripting and standards. The hourly pay rate is $20.84, with a comprehensive benefits package including PTO and health insurance.

Responsibilities include supervising the front desk, training staff, monitoring performance, up-selling rooms, handling cash/credit transactions, answering phones, and guiding guests with local directions.