Front Desk Concierge: Memorable Guest Experiences

Concord Hospitality Enterprises; Sacramento (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and short/long-term-dis

Job summary

Concord Hospitality Enterprises seeks a Front Desk Clerk to warmly welcome guests throughout their stay, ensuring a smooth arrival and departure. You will deliver proactive, responsive service, manage check-ins and check-outs, and resolve issues with professionalism in a fast-paced hotel environment.

Responsibilities include courteous guest interactions, handling payments, staying informed about brand programs and promotions, and maintaining safety procedures.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Interpersonal skills

Communication skills

Multitasking

Detail-oriented

Organizational skills

Flexible shifts

Education

High school diploma or equivalent

Job description

Concord Hospitality Enterprises seeks a Front Desk Clerk to warmly welcome guests throughout their stay, ensuring a smooth arrival and departure. You will deliver proactive, responsive service, manage check-ins and check-outs, and resolve issues with professionalism in a fast-paced hotel environment.

Responsibilities include courteous guest interactions, handling payments, staying informed about brand programs and promotions, and maintaining safety procedures.