Front Desk Concierge — Elevate Guest Experience

PM Hotel Group; Goodlettsville (TN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Hotel discounts

Competitive pay

Job summary

PM Hotel Group is seeking a friendly front desk associate in Goodlettsville, TN. You will be the face of the hotel, delivering warm, personalized service from check-in to check-out and helping guests with local recommendations.

The role requires a High School diploma and 3–6 months of related experience. You should be comfortable handling cash, using PMS, and maintaining a positive, professional demeanor at all times.

Qualifications

• High School diploma or equivalent.
• 3–6 months related experience preferred.
• Must be a people-person with strong customer service.

Responsibilities

• Serve as the face of the hotel at the front desk and ensure guests receive excellent service from check-in to check-out.
• Share knowledge of local restaurants, entertainment, and events to enhance guest experience.
• Handle cash responsibly and use computers, databases, and PMS to manage front desk operations.

Skills

Customer service

Communication

Cash handling

Front desk

Education

High School Diploma

Tools

PMS software

Databases

Computers

Job description

PM Hotel Group is seeking a friendly front desk associate in Goodlettsville, TN. You will be the face of the hotel, delivering warm, personalized service from check-in to check-out and helping guests with local recommendations.

The role requires a High School diploma and 3–6 months of related experience. You should be comfortable handling cash, using PMS, and maintaining a positive, professional demeanor at all times.