Front Desk Guest Experience Specialist

Concord Hospitality Enterprises; Smyrna (TN); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) program with company match

Tuition assistance

Discounted room rates at Concord‑owned

Training, development, and career

and career advancement opportunities

Job summary

Concord Hospitality Enterprises is seeking a Front Desk/Guest Service Associate in Smyrna, TN to greet guests, assist with check-in/check-out, and uphold a warm, professional standard of service.

You will address guest concerns promptly, process payments, manage mail and messages with privacy, stay informed about our brands and offers, and relay feedback to management. Flexibility for evenings, weekends and holidays is required.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests courteously and professionally at all times.
• Maintain high service and hospitality standards.
• Address guest concerns promptly and ensure satisfaction.
• Handle guest charges, payments, and cash handling procedures.
• Manage guest mail and messages with privacy and professionalism.
• Stay knowledgeable about hotel brand, programs, and offers.
• Communicate guest feedback to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain knowledge of hotel safety and emergency procedures.

Skills

Interpersonal communication

Customer service

Multitasking

Attention to detail

Professionalism

Flexibility

Education

High school diploma or equivalent

Job description

Concord Hospitality Enterprises is seeking a Front Desk/Guest Service Associate in Smyrna, TN to greet guests, assist with check-in/check-out, and uphold a warm, professional standard of service.

You will address guest concerns promptly, process payments, manage mail and messages with privacy, stay informed about our brands and offers, and relay feedback to management. Flexibility for evenings, weekends and holidays is required.