Guest Service Pro - Night Auditor | Hotel Discounts

PM Hotel Group; Nashville (TN); On-site; USD 34,385,000 - 51,577,000; Full time

Benefits offered by this job

Hotel discounts

Competitive pay

Flexible schedule

Job summary

PM Hotel Group in Nashville, TN seeks a friendly front desk associate to warmly welcome guests and guide them through their stay, serving as the face of the hotel.

You will provide check-in/check-out support, share local recommendations, and ensure exceptional service while handling cash and using front-desk systems. A high school diploma and 3–6 months of related experience are preferred.

Qualifications

• Customer-focused service experience preferred.
• Ability to communicate clearly and professionally.
• Comfort with cash handling and front-desk software.

Responsibilities

• Provide exceptional guest service from check-in to check-out.
• Share knowledge of local dining, entertainment and events with guests.
• Handle cash and operate front-desk technology (PMS, databases).
• Own the front desk operations and maintain a welcoming environment.

Skills

Customer service

Front desk

Cash handling

Communication

Education

High School diploma

Tools

PMS software

Job description

PM Hotel Group in Nashville, TN seeks a friendly front desk associate to warmly welcome guests and guide them through their stay, serving as the face of the hotel.

You will provide check-in/check-out support, share local recommendations, and ensure exceptional service while handling cash and using front-desk systems. A high school diploma and 3–6 months of related experience are preferred.