Front Desk Concierge: Customer Experience & Scheduling

SmartRecruiters, Inc.; Northville (MI); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

401k retirement savings with company"+

Parental leave

Employee eyewear discount

College scholarship program

Job summary

National Vision’s America’s Best is seeking a dedicated Receptionist to warmly welcome customers, manage patient records, and ensure smooth check-in flows at the store. The role emphasizes friendly service and accurate information delivery.

Qualifications include 0–2 years of related experience and strong organizational skills; previous receptionist work is a plus but not required. Competitive benefits and growth opportunities are offered.

Qualifications

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required.

Responsibilities

• Provides high-quality customer service while following safety protocols.
• Maintains smooth flow of customers through the store.
• Answers, screens, and forwards incoming calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or delays occur.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Receptionist experience

Phone handling

Organizational skills

Customer service

Education

High School Diploma

Job description

National Vision’s America’s Best is seeking a dedicated Receptionist to warmly welcome customers, manage patient records, and ensure smooth check-in flows at the store. The role emphasizes friendly service and accurate information delivery.

Qualifications include 0–2 years of related experience and strong organizational skills; previous receptionist work is a plus but not required. Competitive benefits and growth opportunities are offered.