Front Desk Guest Experience Coordinator - Growth & Benefits

America; Indianapolis (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401k retirement savings with company 8

Stock purchase plan

Parental leave

Employee eyewear discount

College scholarship program

Job summary

America's Best, part of National Vision, is hiring a Receptionist in Indianapolis to greet customers, manage patient records, and keep the front desk running smoothly.

This role provides friendly, prompt service over the phone and in person, supports appointment scheduling, insurance document processing, and daily mail and supply management.

Education: High School Diploma or equivalent; 0–2 years of related experience preferred; strong organization and multi-line phone handling are valued.

Qualifications

• Experience working as a receptionist or front desk representative is preferred but not required.
• Strong customer service and communication skills.
• Ability to handle multiple phone lines and stay organized.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Front desk experience

Phone etiquette

Customer service

Education

High School Diploma or equivalent

Job description

America's Best, part of National Vision, is hiring a Receptionist in Indianapolis to greet customers, manage patient records, and keep the front desk running smoothly.

This role provides friendly, prompt service over the phone and in person, supports appointment scheduling, insurance document processing, and daily mail and supply management.

Education: High School Diploma or equivalent; 0–2 years of related experience preferred; strong organization and multi-line phone handling are valued.