Front Desk Receptionist — Growth & Customer Impact

America's Best; Easley (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee eyewear discount

Bonus opportunities

401k retirement savings with company匹n

Job summary

America's Best, part of National Vision, is seeking a friendly Receptionist to warmly greet customers, manage patient records, and support smooth store operations. The role involves handling phone inquiries, scheduling, and coordinating appointments, while maintaining accurate documentation and a welcoming front desk environment.

The position emphasizes strong customer service and organizational skills, with opportunities to contribute to a fast-paced retail eye-care experience at our Easley, SC

Qualifications

• Experience in receptionist/front office roles preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required.
• Strong organizational skills required.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Job description

America's Best, part of National Vision, is seeking a friendly Receptionist to warmly greet customers, manage patient records, and support smooth store operations. The role involves handling phone inquiries, scheduling, and coordinating appointments, while maintaining accurate documentation and a welcoming front desk environment.

The position emphasizes strong customer service and organizational skills, with opportunities to contribute to a fast-paced retail eye-care experience at our Easley, SC