Front Desk Concierge | Welcoming, Scheduling & Service

SmartRecruiters, Inc.; Florida; On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401k retirement savings with company

Parental leave

Employee eyewear discount

College scholarship program

Job summary

National Vision in Florida seeks a friendly Receptionist to greet customers, manage phone lines, and keep patient records organized. The role supports store operations and ensures a smooth flow of patients and inquiries throughout the day.

Eligible candidates typically have 0–2 years of related experience, strong organizational skills, and a high school diploma. Benefits and growth opportunities accompany a full-time schedule.

Qualifications

• 0–2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required.

Responsibilities

• Provide high-quality customer service following safety protocols.
• Ensure smooth flow of customers through the store.
• Answer, screen, and forward incoming calls.
• Process and understand managed care plans; obtain insurance info.
• Provide customers with basic and accurate information.
• Schedule and confirm appointments and classes.
• Maintain orderly patient records daily.
• Notify customers of order status and delays.
• Keep reception area tidy and stocked.
• Attend mandatory meetings.

Skills

Phone handling

Organizational skills

Customer service

Education

High School Diploma

Job description

National Vision in Florida seeks a friendly Receptionist to greet customers, manage phone lines, and keep patient records organized. The role supports store operations and ensures a smooth flow of patients and inquiries throughout the day.

Eligible candidates typically have 0–2 years of related experience, strong organizational skills, and a high school diploma. Benefits and growth opportunities accompany a full-time schedule.