Front Desk & Scheduling Specialist

SmartRecruiters, Inc.; Englishtown (NJ); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

401k plan

Parental leave

Employee eyewear discount

College scholarship program

Job summary

America's Best, part of National Vision, is seeking a friendly Receptionist to greet customers, manage records, and support daily store operations. You will handle calls, assist patients with scheduling, and ensure smooth front-desk flow while maintaining orderly records and inventory.

The role emphasizes excellent customer service, adherence to safety protocols, and collaboration with the team to deliver a seamless in-store experience. Sundays off as noted, and benefits are provided.

Qualifications

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required.
• Education: High School Diploma or equivalent.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Visionprotocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Receptionist experience

2 years experience

Phone line handling

Organizational skills

Education

High School Diploma or equivalent

Job description

America's Best, part of National Vision, is seeking a friendly Receptionist to greet customers, manage records, and support daily store operations. You will handle calls, assist patients with scheduling, and ensure smooth front-desk flow while maintaining orderly records and inventory.

The role emphasizes excellent customer service, adherence to safety protocols, and collaboration with the team to deliver a seamless in-store experience. Sundays off as noted, and benefits are provided.