Front Desk Concierge - Customer Care & Growth (Sundays Off)

National Vision, Inc.; Northern (KY); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

401k match and stock purchase plan

Parental leave

Employee eyewear discount

College scholarship program

Job summary

National Vision, Inc. is seeking a friendly Receptionist to welcome customers, manage patient records, and schedule appointments in-store. You will be the first contact, handling calls and directing visitors with professionalism.

The role emphasizes accurate data entry, basic insurance processing, and maintaining an organized reception area. High school diploma required; prior reception experience is a plus but not required.

Qualifications

• High School Diploma or equivalent required.
• Experience as Receptionist or front office role preferred but not required.
• Experience handling multiple phone lines is a plus.
• Strong organizational skills are essential.

Responsibilities

• Greet and assist customers in a friendly manner.
• Answer, screen, and forward incoming phone calls.
• Schedule and confirm appointments and classes, and manage patient records.
• Process basic insurance information and manage documents with care.
• Maintain tidy reception area and manage mail and office supplies.

Skills

Phone handling

Customer service

Multi-line phone

Organizational skills

Education

High School Diploma or equivalent

Tools

Office software

Job description

National Vision, Inc. is seeking a friendly Receptionist to welcome customers, manage patient records, and schedule appointments in-store. You will be the first contact, handling calls and directing visitors with professionalism.

The role emphasizes accurate data entry, basic insurance processing, and maintaining an organized reception area. High school diploma required; prior reception experience is a plus but not required.