Front Desk Concierge — Compassionate Visitor Support

S.E. Combined Services of Florida; Grand Prairie (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

S.E. Combined Services of Florida seeks a front desk receptionist/administrative support to warmly greet guests, manage calls, and route inquiries. The role requires professionalism, confidentiality, and the ability to handle multiple tasks in a busy environment.

Responsibilities include assisting visitors, preparing documents, and maintaining neat files. Availability to work weekends and extended hours is a plus.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: Six months general office, receptionist, or administrative support preferred.
• Proficient at operating telephones, fax, copier.
• Working knowledge of MS Office Suite.
• Clear and professional speaking voice and tone.
• Professional interpersonal skills to handle sensitive and confidential situations.
• Ability to work schedule including Saturday and or Sunday and beyond standard business hours.

Responsibilities

• Greets guests and visitors, offering assistance when entering the building.
• Notifies staff members when appointments arrive and escorts guests to appropriate room.
• Answers routine questions associated with services, products, location directions, etc.
• Immediately notifies and involves management with customer service and security issues.
• Receives deceased belongings from family and follows chain of custody procedures.
• Answers, screens, and routes incoming calls to appropriate staff members.
• Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed.
• Maintains guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture.
• Receives incoming mail and packages.
• Maintains organized and current electronic and paper files and records.
• May perform light typing, proofreading, data entry or printing.

Skills

MS Office

Phone etiquette

Professional communication

Data entry

Education

High School Diploma

Tools

MS Office Suite

Fax / Copier

Job description

S.E. Combined Services of Florida seeks a front desk receptionist/administrative support to warmly greet guests, manage calls, and route inquiries. The role requires professionalism, confidentiality, and the ability to handle multiple tasks in a busy environment.

Responsibilities include assisting visitors, preparing documents, and maintaining neat files. Availability to work weekends and extended hours is a plus.