Compassionate Front Desk Receptionist

Service Corporation International; San Angelo (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Service Corporation International is seeking a front desk receptionist to warmly greet visitors, manage appointments, answer routine questions, and route calls while maintaining a calm, professional environment. The role supports families with concierge-style service and light administrative tasks.

Responsibilities include receiving mail, managing records, and assisting staff while upholding chain-of-custody procedures for deceased belongings; flexibility to work weekends is required.

Qualifications

• Clear and professional speaking voice and tone.
• Professional interpersonal skills to handle sensitive and confidential situations.
• Ability to work schedule including Saturday and or Sunday and beyond standard business hours.

Responsibilities

• Greets guests and visitors, offering assistance when entering the building
• Notifies staff members when appointments arrive and escorts guests to appropriate room
• Answers routine questions associated with services, products, location directions, etc.
• Immediately notifies and involves management with customer service and security issues
• Receives deceased belongings from family and follows chain of custody procedures
• Answers, screens, and routes incoming calls to appropriate staff members
• Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed. May make coffee.
• Maintains guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture
• Receives incoming mail and packages
• Maintains organized and current electronic and paper files and records, such as deeds and trust files
• May perform light typing, proofreading, data entry or printing

Skills

Professionalism

Telephone etiquette

Interpersonal skills

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

Service Corporation International is seeking a front desk receptionist to warmly greet visitors, manage appointments, answer routine questions, and route calls while maintaining a calm, professional environment. The role supports families with concierge-style service and light administrative tasks.

Responsibilities include receiving mail, managing records, and assisting staff while upholding chain-of-custody procedures for deceased belongings; flexibility to work weekends is required.