Front Desk Concierge — Compassionate Family Support

Service Corporation International; Sunset Corners, Kendall (FL, FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Service Corporation International is seeking a courteous receptionist to greet client families at the front desk, answer and direct calls, and provide general office support. You will help maintain a welcoming environment and assist staff with routine tasks in a professional setting.

The role emphasizes poise, confidentiality, and strong interpersonal skills while maintaining organized records and supporting departments, including after-hours coverage as needed.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: Six months general office, receptionist, or administrative support preferred.
• Proficient at operating telephones, fax, copier.
• Working knowledge of MS Office Suite.
• Clear and professional speaking voice and tone.
• Professional interpersonal skills to handle sensitive and confidential situations.

Responsibilities

• Greet guests and visitors, offering assistance when entering the building.
• Notify staff when appointments arrive and escort guests to appropriate room.
• Answer routine questions about services, products, and directions.
• Immediately notify management of customer service and security issues.
• Receive deceased belongings from family and follow chain of custody procedures.
• Answer, screen, and route incoming calls to appropriate staff members.
• Maintain a comfortable environment for clients, providing beverages and other amenities as needed.
• Maintain guest-waiting area and keep furniture neat.
• Receive incoming mail and packages.
• Maintain organized electronic and paper files and records.
• May perform light typing, proofreading, data entry or printing.
• Demonstrate poise, tact and diplomacy; work schedule may include weekends and after-hours.

Skills

Professional interpersonal skills

Excellent communication

Poise and diplomacy

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

Service Corporation International is seeking a courteous receptionist to greet client families at the front desk, answer and direct calls, and provide general office support. You will help maintain a welcoming environment and assist staff with routine tasks in a professional setting.

The role emphasizes poise, confidentiality, and strong interpersonal skills while maintaining organized records and supporting departments, including after-hours coverage as needed.