Lead Receptionist & Guest Experience Leader

RR Donnelley & Sons; New York (NY); On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Tuition assistance

401(k)

Job summary

RR Donnelley & Sons in New York, NY is seeking a Receptionist Lead to deliver exceptional client service and lead reception and concierge teams. You will oversee timekeeping for reports, coordinate workflow, and resolve issues while ensuring adherence to policies and providing 5-star service.

The role requires strong communication, multitasking, and a professional presentation, with duties including booking rooms, coordinating events, and liaising with multiple departments to ensure seamless

Qualifications

• High school diploma or equivalent.
• 3+ years' Concierge/reception experience in a customer service environment, legal or financial services industries preferred.
• 1 year or more experience working on a reception desk for a blue-chip company within a busy office environment.
• Intermediate Microsoft Office Word and Excel skills.
• Basic Microsoft PowerPoint skills.
• Prior experience working with vendors preferred.
• Outstanding guest services skills.
• Excellent and sophisticated communication skills, both verbal & written.
• Good time management skills.
• Good knowledge and understanding of a Cisco telephone system.

Responsibilities

• Lead reception and concierge services for client, directing workflow for the team.
• Manage timekeeping and attendance for direct reports, ensuring system accuracy and policy compliance.
• Communicate with direct reports, manager and client on deadlines and issues.
• Escalate operational problems to Supervisor or Manager.
• Handle client concerns and problem-solve per policies and procedures.
• Coordinate workflow, assign duties, and ensure SOPs are followed.
• Produce required reports on schedule.
• Assist team in completing large or complex jobs.
• Conduct and oversee quality assurance to maintain client satisfaction.
• Monitor workflow to meet deadlines and efficiency.
• Train new employees on policies and procedures.

Skills

Customer service

Leadership

Time management

Communication skills

Teamwork

Education

High school diploma or equivalent

Tools

Condeco

Cisco telephone system

MS Office

Job description

RR Donnelley & Sons in New York, NY is seeking a Receptionist Lead to deliver exceptional client service and lead reception and concierge teams. You will oversee timekeeping for reports, coordinate workflow, and resolve issues while ensuring adherence to policies and providing 5-star service.

The role requires strong communication, multitasking, and a professional presentation, with duties including booking rooms, coordinating events, and liaising with multiple departments to ensure seamless