Front Desk/Concierge

New Albany Country Club; United States; On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Competitive hourly compensation

Health, Dental, Vision

401k with company match

Free employee meals

Free parking

Employee longevity program

Vacation, sick, and personal days

Job summary

New Albany Country Club in New Albany, OH is hiring a part-time concierge to work at our front desk in the clubhouse, delivering exceptional service to members and guests. The Concierge greets arrivals, answers calls, coordinates transportation and private dining room rentals, and provides information about club services and events.

The role requires hospitality and office experience, excellent communication, detail orientation, and the ability to multitask in a fast-paced environment, including

Qualifications

• Previous hospitality customer service experience.
• Previous office administration experience.
• Excellent interpersonal, verbal, and written communication skills.
• Detail-oriented.
• Ability to work in Microsoft Excel, Outlook, Word.
• Ability to multi-task in a fast-paced environment and remain calm under pressure.
• Must be able to work evenings, weekends, and holidays.

Responsibilities

• Greet and assist members and guests upon arrival
• Answer incoming calls and address inquiries
• Coordinate transportation services for members
• Coordinate our private dining room rentals for meetings and meals
• Provide information about club services, amenities, and events
• Organize and complete daily reports
• Coordinate dining reservations and manage online registration for member events
• Coordinate and bill on-site member services as well as those provided by preferred vendors
• Track inventory of print marketing materials and create information packets
• Review and edit marketing materials for print and digital useCourteous initiation and direction of all inbound calls
• Other duties as assigned

Skills

Hospitality experience

Customer service

Interpersonal skills

Detail-oriented

Multi-tasking

Office administration

Microsoft Excel

Microsoft Outlook

Microsoft Word

Tools

Microsoft Excel

Outlook

Word

Job description

New Albany Country Club is hiring a part-time concierge to work at our front desk in the clubhouse.

The Concierge at New Albany Country Club will be responsible for providing exceptional customer service to members and guests.

Responsibilities:

• Greet and assist members and guests upon arrival
• Answer incoming calls and address inquiries
• Coordinate transportation services for members
• Coordinate our private dining room rentals for meetings and meals
• Provide information about club services, amenities, and events
• Organize and complete daily reports
• Coordinate dining reservations and manage online registration for member events
• Coordinate and bill on-site member services as well as those provided by preferred vendors
• Track inventory of print marketing materials and create information packets
• Review and edit marketing materials for print and digital useCourteous initiation and direction of all inbound calls
• Other duties as assigned

Requirements:

• Previous hospitality customer service experience
• Previous office administration experience
• Excellent interpersonal, verbal, and written communication skills
• Detail-oriented
• Ability to work in Microsoft Excel, Outlook, Word
• Ability to multi-task in a fast-paced environment and remain calm under pressure
• Must be able to work evenings, weekends, and holidays

Benefits:

• Competitive hourly compensation of $18.00 - $20.00 paid bi-weekly
• Health, Dental, and Vision are available upon the first day of employment
• 401k plan with company match
• Free employee meals and parking
• Employee longevity program
• Vacation, sick, and personal days

About the Company:

New Albany Country Club is a prestigious establishment located in New Albany, OH. We pride ourselves on delivering a high-quality experience to our members and guests.