Concierge

The Avalon of New Albany; New Albany, Northern (OH, KY); Hybrid; USD 17,000 - 25,000; Part time

Job summary

The Avalon of New Albany is seeking a hospitality-focused Concierge to warmly greet residents, guests, prospective employees, suppliers, and service providers, becoming the first face visitors see in our community.

Responsibilities include answering calls, resolving issues, receiving packages, and assisting with maintenance requests and business office projects. The role is part-time with specific weekday/weekend schedules.

Qualifications

• High school diploma or GED required.
• Familiarity with Microsoft Office Suite products.
• Must demonstrate excellent telephone communication skills.

Responsibilities

• Provide ongoing telephone coverage.
• Resolve issues for residents, guests, vendors, and staff while keeping escalation low.
• Accept and document package deliveries and notify residents.
• Prepare maintenance work orders as requested.
• Assist the Business Office Manager with projects.

Skills

Telephone skills

Customer service

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

When you work at The Avalon of New Albany, you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life!

The Avalon of New Albany is recruiting for a hospitality focused Concierge. This role is responsible for meeting and greeting residents, guests, prospective employees, suppliers, vendors, and outside service providers in a warm and professional manner on a daily basis. They are the first face someone sees when visiting our community!

Here are a few of the daily responsibilities of a Concierge:

• Provide ongoing telephone coverage.
• Solve issues presented by residents, guests, vendors, and suppliers in a manner so that both the organizational objectives are met, as well as the individuals feel they were served appropriately. Keep difficult situations from escalating.
• Accept delivery packages, document receipt of packages in log book, and notify the resident (recipient) of delivery
• Prepare maintenance work orders as requested by residents and staff
• Assist the Business Office Manager with projects/assignments.

Here are a few of the qualifications we need you to have:

• High school diploma or general education degree (GED) required
• Familiarity with Microsoft Office Suite products
• Must demonstrate excellent telephone communication skills
• Part Time - Every other Tues & Friday and every other weekend. 4:30pm -8pm Weekday .Saturday 9-4pm Sunday 9-3pm

If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you!

EEO Employer