Front Desk Concierge

Highgate; New York (NY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

Job summary

The Guest Service Agent at Highgate Hotels in Romer Hell's Kitchen, New York, delivers attentive, courteous service during check-in, stay, and checkout while supporting front desk operations and optimizing room revenue. You will greet guests, answer questions about services, coordinate packages, and uphold brand standards.

The ideal candidate has hotel experience, strong communication, and the ability to multitask in a fast-paced environment; a high school diploma is required, and college

Qualifications

• Hotel or related field experience preferred.
• High School diploma or equivalent required.
• College coursework helpful.
• Computer experience required.
• Customer service experience preferred.
• Flexible and long hours sometimes required.
• Ability to stand during shift and lift up to 20 pounds.
• Maintain a warm and friendly demeanor at all times.

Responsibilities

• Greet guests at the Front Desk per Highgate standards.
• Operate PBX console and ensure hotel standards.
• Answer inquiries about services, facilities and hours.
• Log and deliver packages, mail and messages.
• Process reservations and quote rates following policy.
• Balance and prepare shift paperwork.
• Maintain a clean, welcoming front desk area.
• Assist guests with safe deposit boxes.

Skills

Hotel experience

Customer service

Computer skills

Flexible hours

Education

High School diploma

College coursework helpful

Tools

PBX system

Job description

The Guest Service Agent at Highgate Hotels in Romer Hell's Kitchen, New York, delivers attentive, courteous service during check-in, stay, and checkout while supporting front desk operations and optimizing room revenue. You will greet guests, answer questions about services, coordinate packages, and uphold brand standards.

The ideal candidate has hotel experience, strong communication, and the ability to multitask in a fast-paced environment; a high school diploma is required, and college