General Services Coordinator

657 Ashby Ponds, Inc.; Ashburn (VA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

PTO + volunteer hours

401k with match

Onsite medical centers

Dining discounts

Education assistance

Job summary

Ashby Ponds by Erickson Senior Living in Loudoun County, Virginia, is seeking a General Services Coordinator to act as a central resource for residents, visitors, vendors and team members. You’ll coordinate service requests, support daily departmental operations, maintain accurate records, and help ensure seamless delivery of housekeeping and general services.

Qualifications emphasize organization, customer service and MS Office proficiency; ServiceMax experience is a plus.

Qualifications

• Minimum of one year of administrative, office support, customer service, scheduling, or coordination experience preferred.
• Excellent organizational skills and attention to detail.
• Ability to prioritize multiple tasks and manage deadlines.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to learn and navigate department-specific software systems.
• Professional demeanor with strong problem-solving and interpersonal skills with a genuine commitment to serving older adults.

Responsibilities

• Serve as a primary point of contact for residents, staff, visitors, and vendors by providing excellent customer service and timely resolution of inquiries.
• Receive, prioritize, track, and follow up on service requests and work orders to ensure accurate and efficient completion.
• Coordinate and maintain housekeeping schedules, service requests, and departmental workflows.
• Utilize internal systems, including ServiceMax and other technology platforms, to manage work orders, generate reports, and maintain records.
• Maintain accurate resident, apartment, vendor, and billing information within departmental databases.
• Collaborate with multiple departments to ensure exceptional service delivery and resident satisfaction.
• Identify opportunities to improve processes, communication, and operational efficiency.

Skills

Customer service

Organization

Multitasking

Communication

Microsoft Office

Tools

ServiceMax

Job description

Location: Ashby Ponds by Erickson Senior Living.

Join Ashby Ponds, a vibrant continuing care retirement community managed by Erickson Senior Living, where our team members play an essential role in creating an exceptional resident experience and they make a difference every day!

We’re seeking a highly organized, service-oriented General Services Coordinator to serve as a central resource for residents, visitors, vendors, and team members. In this fast-paced role, you’ll coordinate service requests, support daily departmental operations, maintain accurate records, and help ensure the seamless delivery of housekeeping and general services requests. If you thrive in a customer-focused environment, enjoy solving problems, and take pride in keeping operations organized and running smoothly,

What we offer

• Compensation: $18.00 - $22.00 per hour, based on experience
• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices!
• Growth Opportunities - grow with the company as we open new communities and expand on our existing ones!
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones

What you will make an impact

• Serve as a primary point of contact for residents, staff, visitors, and vendors by providing excellent customer service and timely resolution of inquiries.
• Receive, prioritize, track, and follow up on service requests and work orders to ensure accurate and efficient completion.
• Coordinate and maintain housekeeping schedules, service requests, and departmental workflows.
• Utilize internal systems, including Service Max and other technology platforms, to manage work orders, generate reports, and maintain records.
• Maintain accurate resident, apartment, vendor, and billing information within departmental databases.
• Collaborate with multiple departments to ensure exceptional service delivery and resident satisfaction.
• Identify opportunities to improve processes, communication, and operational efficiency.

What you will need

• Minimum of one year of administrative, office support, customer service, scheduling, or coordination experience preferred.
• Excellent organizational skills and attention to detail.
• Ability to prioritize multiple tasks and manage competing deadlines.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to learn and navigate department-specific software systems.
• Professional demeanor with strong problem-solving and interpersonal skills with a genuine commitment to serving older adults.

Please note that specific state regulations and requirements may be applicable.

These regulations take precedence over the requirements outlined in the job description.

Ashby Ponds is a beautiful 132-acre continuing care retirement community in Loudoun County, Virginia.

We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care.

Ashby Ponds helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us.

As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.

Since 1983, Erickson Senior Living’s national network of managed communities has been devoted to one mission - helping people live better lives.

If you're driven to make a difference and feel passionate about what you do, you'll thrive in an Erickson Senior Living career.

Experience a work and social environment beyond the traditional office setting, with access to multiple on-campus dining choices, health and wellness facilities, lush green spaces, and so much more.

Come see why we’re among the most respected names in senior living, now serving 27,000 residents with a team of more than 14,000 employees.