Front Desk Associate

Brookhaven at Lexington; Lexington (MA); On-site; USD 28,929 - 33,062; Full time

Benefits offered by this job

Competitive wages

Subsidized medical and dental insurance

Generous paid time off

Retirement plan participation

Job summary

Brookhaven at Lexington, located in Massachusetts, is seeking a compassionate Front Desk Associate for the second shift in a vibrant senior living community. Candidates should have experience in customer service, especially in elder care, and possess strong communication skills to effectively interact with residents and families.

The role includes answering calls, greeting visitors, and assisting with administrative tasks. Competitive wages, medical, and dental benefits, along with paid time off, are offered.

Qualifications

• Experience in a customer service environment, preferably in an elder care setting.
• Ability to interact effectively with residents, families, and staff.
• Strong problem resolution skills.

Responsibilities

• Answer telephone and direct calls to appropriate individuals.
• Greet and assist guests and visitors.
• Respond to emergencies and assist residents with work requests.
• Maintain confidentiality of resident information.
• Report unsafe conditions and maintain a calm atmosphere.

Skills

Customer service experience

Strong verbal communication

Problem resolution skills

Job description

We are seeking a compassionate and organized second shift Front Desk Associate to join our team at a vibrant senior living community, where you will be the first point of contact for residents, families, and visitors, providing exceptional service and support.

Schedule (34.5 hours per week)

• Monday – 12:00pm – 9:00pm
• Tuesday – 2:00pm – 9:00pm
• Wednesday – 2:00pm – 9:00pm
• Thursday – 2:00pm – 9:00pm
• Friday – 2:00pm – 9:00pm

Pay Range

$21 - $24 per hour

Responsibilities

• Receive and follow reception schedule/instructions from the Director of Community Living & Outreach.
• Answer telephone; determine nature of call, and direct caller to appropriate individual or department.
• Greet and direct guests and or visitors to appropriate apartment or office.
• Receive and coordinate distribution of packages and mail.
• Respond to emergencies, fire alarms, and provide fire alarm panel readings in a timely manner.
• Assist residents with work requests and input resident work requests.
• Update electronic tracking at Front Desk including absences and billing for postage, fax and guest suite.
• Respond to Resident inquiries using Calendar of Events, Resident Guide and Internet.
• Coordinate dry cleaning distribution.
• Assist with administrative duties as directed.
• Create and maintain a calm and positive atmosphere of warmth and personal interest.
• Utilize the ESL system and print all necessary reports to ensure proper functionality of the system.
• Communicate resident concerns/suggestions to Director of Community Living & Outreach.
• Maintain confidentiality of all pertinent resident information to assure resident rights are protected.
• Report all unsafe or hazardous conditions.
• Availability to work as part of a 365-day operation, including holidays and weekends, is required.
• Other related duties as assigned.

Qualifications

• Experience in a customer service environment, preferably in an elder care setting
• Strong verbal and written communication to interact effectively with residents, families, and staff.
• Ability to resolve issues that may arise in a timely and efficient manner.

Benefits

Brookhaven offers its employees competitive wages, subsidized medical and dental insurance, generous paid time off and participation in retirement plan.