Front Desk & Communications Specialist

Illinois Attorney General; Springfield (IL); Vor Ort; USD 32.000 - 40.000; Vollzeit

Zusammenfassung

The Illinois Attorney General's office seeks a general clerk to maintain daily office operations, respond to public inquiries, greet visitors, direct calls, and route information to appropriate resources. Responsibilities include handling mail, mass mailings, duplicating documents, typing lists, and supporting a collaborative team environment while maintaining accuracy in a fast-paced setting.

Knowledge of switchboard procedures and professional public relations is required; attendance is

Qualifikationen

• High school diploma and 1 year general clerical experience or equivalent.
• Working knowledge of switchboard operations/procedures.
• Working knowledge of telephone etiquette and public relations.
• Clear diction and the ability to interact tactfully with people in difficult situations.
• Ability to remain calm in an emergency or crisis situation.
• Attendance is an essential function of this position.

Aufgaben

• Respond to and direct customer inquiries; greet and direct visitors; provide information; assist customers by placing and receiving calls; route calls to appropriate party.
• Open, stamp, and forward mail; assist with mass mailings; duplicate documents; type lists and envelopes; provide other clerical routing assistance; contribute to team effort.
• Maintain visitor log and ensure that responding party meets with the visitor.

Kenntnisse

Public relations

Telephone etiquette

Calm under pressure

Ausbildung

High school diploma

Clerical experience

Tools

Switchboard equipment

Jobbeschreibung

The Illinois Attorney General's office seeks a general clerk to maintain daily office operations, respond to public inquiries, greet visitors, direct calls, and route information to appropriate resources. Responsibilities include handling mail, mass mailings, duplicating documents, typing lists, and supporting a collaborative team environment while maintaining accuracy in a fast-paced setting.

Knowledge of switchboard procedures and professional public relations is required; attendance is