Front Desk & Client Services Specialist (Tax Season)

H&R Block, Inc.; Wesley Chapel (FL); On-site; USD 18,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

Benefits

Job summary

H&R Block, Inc. in Wesley Chapel, FL, is seeking a seasonal Client Service Professional/Receptionist to greet clients, manage scheduling, and support daily office operations in person.

You will work with a team of tax professionals to ensure a smooth, welcoming client experience during tax season. This entry‑level role offers training and a path into tax preparation or office leadership, with opportunities to develop strong client service and administrative skills within a busy tax office

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; ability to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Proficiency with basic computer programs (MS Office, Teams) and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication

Team collaboration

Multitasking

Organizational skills

MS Office/Teams

Evenings/weekends availability

Education

High school diploma / GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Wesley Chapel, FL, is seeking a seasonal Client Service Professional/Receptionist to greet clients, manage scheduling, and support daily office operations in person.

You will work with a team of tax professionals to ensure a smooth, welcoming client experience during tax season. This entry‑level role offers training and a path into tax preparation or office leadership, with opportunities to develop strong client service and administrative skills within a busy tax office