Front Desk & Client Experience Specialist

H&R Block, Inc.; Sun City Center (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block in Sun City Center, FL seeks a seasonal Client Service Professional / Receptionist to greet clients and manage check-in. You will schedule appointments, connect clients with tax professionals, and support daily office operations in person.

Training is provided, with a path into tax prep or leadership for the right candidate. You'll join a team of tax professionals, uphold confidentiality, and contribute to a welcoming, organized office during tax season—working evenings and weekends as

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with teamwork.
• Ability to multitask and manage priorities.
• Detail-oriented with excellent organizational skills.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phones, schedule appointments, and match clients with tax professionals.
• Manage check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness for a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Multitasking

Communication

Organizational skills

Confidentiality

Education

High school diploma / GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Sun City Center, FL seeks a seasonal Client Service Professional / Receptionist to greet clients and manage check-in. You will schedule appointments, connect clients with tax professionals, and support daily office operations in person.

Training is provided, with a path into tax prep or leadership for the right candidate. You'll join a team of tax professionals, uphold confidentiality, and contribute to a welcoming, organized office during tax season—working evenings and weekends as