Front Desk & Client Services Specialist (In-Office)

H&R Block, Inc.; Stockbridge (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist in Stockbridge, GA. You will greet clients, manage scheduling, and support daily office operations alongside tax professionals.

This in-person role offers training and potential growth into tax preparation or office leadership. The position requires strong client service, multitasking, and confidentiality. Evening and weekend availability during tax season is essential; prior hospitality or call center experience is a

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Fast-paced environment

Interpersonal communication

Multitasking

Attention to detail

Office software

Evening/weekend availability

Education

High school diploma/GED

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist in Stockbridge, GA. You will greet clients, manage scheduling, and support daily office operations alongside tax professionals.

This in-person role offers training and potential growth into tax preparation or office leadership. The position requires strong client service, multitasking, and confidentiality. Evening and weekend availability during tax season is essential; prior hospitality or call center experience is a