Client Services Specialist – Front Desk (Evenings/Weekends)

H&R Block, Inc.; Village of Herkimer (NY); On-site; USD 22,000 - 37,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations in person. You will help connect clients with the right tax professionals and maintain a professional, organized front desk environment.

The role emphasizes confidentiality and teamwork, with opportunities to grow into tax preparation or office leadership. Evening and weekend availability during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (e.g., Microsoft Office, Teams) and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Multitasking

Communication

Organizational skills

MS Office

Scheduling systems

Evenings/weekends availability

Education

High school diploma

Tools

Microsoft Office

Teams

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations in person. You will help connect clients with the right tax professionals and maintain a professional, organized front desk environment.

The role emphasizes confidentiality and teamwork, with opportunities to grow into tax preparation or office leadership. Evening and weekend availability during tax season is required.